Terms of Service

1. Acceptance of Terms

Welcome to True Saathi, a premium online mentorship platform connecting aspiring medical students with experienced AIIMS professionals. By accessing or using our website and services, you agree to be bound by these Terms of Service ("Terms").

These Terms constitute a legally binding agreement between you and True Saathi. If you do not agree to these Terms, please do not use our services.

2. Our Services

True Saathi provides the following services:

• 1:1 Mentorship: Personalized guidance sessions with AIIMS medical professionals
• Study Planning: Customized study schedules and career guidance
• NEET Preparation: Specialized coaching for medical entrance examinations
• Career Counseling: Professional advice on medical career paths
• Progress Tracking: Tools to monitor academic progress and goals

2.1 Service Availability

Our services are available online through our website and mobile applications. We strive to maintain 99.9% uptime but cannot guarantee uninterrupted service availability.

2.2 No Physical Products

True Saathi is a digital service platform. We do not sell, ship, or deliver physical products. All our services are provided electronically.

3. Eligibility

To use our services, you must:

• Be at least 13 years of age (users under 18 require parental consent)
• Have the legal capacity to enter into binding agreements
• Provide accurate and complete registration information
• Comply with all applicable laws and regulations

3.1 Mentor Eligibility

To become a mentor on our platform, you must:

• Be a current or former AIIMS student/professional
• Provide valid credentials and verification documents
• Pass our screening and background verification process
• Maintain professional standards and ethical conduct

4. User Accounts

4.1 Account Creation

You must create an account to access our services. You are responsible for:

• Providing accurate and up-to-date information
• Maintaining the security of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access

4.2 Account Suspension

We reserve the right to suspend or terminate accounts that violate these Terms or engage in inappropriate behavior.

5. Payments and Billing

5.1 Payment Methods

We accept the following payment methods:

• Credit and debit cards (Visa, MasterCard, RuPay)
• Digital wallets (Paytm, PhonePe, Google Pay)
• Net banking
• UPI payments

5.2 Pricing

All prices are displayed in Indian Rupees (INR) and include applicable taxes. Mentors set their own hourly rates, which are clearly displayed on their profiles.

5.3 Payment Processing

Payments are processed securely through third-party payment processors. We do not store your complete payment information on our servers.

5.4 Billing Disputes

If you have any billing disputes, please contact our support team within 30 days of the transaction date.

6. Refund Policy

6.1 Refund Eligibility

You may be eligible for a refund in the following circumstances:

• Technical Issues: If technical problems prevent session completion
• Mentor No-Show: If a mentor fails to attend a scheduled session without notice
• Service Quality Issues: If the service significantly deviates from what was promised
• Cancellation Policy: Sessions cancelled 24+ hours in advance are fully refundable

6.2 Non-Refundable Situations

Refunds will not be provided for:

• Sessions completed as scheduled
• Student no-shows or late cancellations (less than 24 hours)
• Dissatisfaction with academic results or outcomes
• Change of mind after service delivery

6.3 Refund Process

Approved refunds will be processed within 5-7 business days to the original payment method. Processing times may vary depending on your bank or payment provider.

6.4 Partial Refunds

In some cases, partial refunds may be offered based on the portion of service delivered and circumstances of the request.

7. Shipping Policy

We do not offer any physical products or shipping services. All our services are delivered digitally through our online platform, including:

• One-on-one mentorship sessions conducted via video calls
• Digital study materials and resources
• Online assessments and feedback
• Digital certificates and progress reports
• Career guidance and counseling sessions

Since we do not ship physical products, there are no shipping fees, delivery times, or shipping-related policies applicable to our services. All transactions are for digital services only.

7.1 Service Delivery

Our digital services are delivered instantly upon successful payment confirmation through:

• Immediate access to mentor profiles and booking system
• Email confirmations with session details and joining links
• Platform notifications and reminders
• Direct access to study materials and resources

8. User Conduct

All users must adhere to the following conduct guidelines:

8.1 Prohibited Activities

• Harassment, abuse, or inappropriate behavior toward other users
• Sharing false, misleading, or fraudulent information
• Attempting to circumvent our payment system
• Sharing contact information to conduct business outside our platform
• Uploading malicious software or harmful content
• Violating intellectual property rights
• Impersonating others or creating fake accounts

8.2 Professional Standards

Mentors are expected to maintain high professional standards, including punctuality, preparedness, and respectful communication.

8.3 Consequences

Violations may result in warnings, account suspension, or permanent termination of access to our services.

9. Content and Intellectual Property

9.1 Our Content

All content on our platform, including text, graphics, logos, and software, is owned by True Saathi and protected by intellectual property laws.

9.2 User Content

You retain ownership of content you create, but grant us a license to use, display, and distribute it as necessary to provide our services.

9.3 Session Recordings

Sessions may be recorded for quality assurance and dispute resolution. Both parties will be notified when recording occurs.

9.4 Prohibited Content

Users may not upload or share content that is illegal, harmful, offensive, or violates others' rights.

10. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy, which is incorporated into these Terms, explains how we collect, use, and protect your information.

By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

We implement industry-standard security measures to protect your personal and payment information.

11. Disclaimers

11.1 Service Disclaimer

Our services are provided "as is" without warranties of any kind. We do not guarantee:

• Specific academic results or outcomes
• Admission to medical colleges or programs
• Improvement in test scores or grades
• Uninterrupted or error-free service

11.2 Educational Disclaimer

Our mentorship services are supplementary educational support. They do not replace formal education, professional medical advice, or official coaching programs.

11.3 Third-Party Content

We are not responsible for the accuracy or reliability of third-party content, links, or services referenced on our platform.

12. Limitation of Liability

To the maximum extent permitted by law, True Saathi's liability is limited as follows:

• Our total liability shall not exceed the amount you paid for services in the 12 months preceding the claim
• We are not liable for indirect, incidental, or consequential damages
• We are not responsible for losses due to technical failures, internet connectivity issues, or force majeure events
• Time limits apply to all claims - you must notify us within 30 days of any issues

13. Termination

13.1 Termination by You

You may terminate your account at any time by contacting our support team. Termination does not automatically entitle you to refunds for unused services.

13.2 Termination by Us

We may terminate or suspend your account immediately if you:

• Violate these Terms of Service
• Engage in fraudulent or illegal activities
• Fail to pay for services
• Abuse or harass other users

13.3 Effect of Termination

Upon termination, your access to services will cease, but these Terms will continue to apply to any disputes or claims arising before termination.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of courts in [Your City], India.

14.2 Dispute Resolution

We encourage resolving disputes through direct communication. If that fails, disputes may be resolved through:

• Mediation through a mutually agreed mediator
• Arbitration under the Arbitration and Conciliation Act, 2015
• Legal proceedings in appropriate courts

14.3 Class Action Waiver

You agree to resolve disputes individually and waive the right to participate in class action lawsuits.

15. Miscellaneous

15.1 Changes to Terms

We may update these Terms periodically. Material changes will be communicated through email or platform notifications. Continued use constitutes acceptance of updated Terms.

15.2 Severability

If any provision of these Terms is found invalid, the remaining provisions will continue in full force and effect.

15.3 Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and True Saathi.

15.4 Assignment

You may not assign your rights under these Terms. We may assign our rights and obligations to any party.

16. Contact Information

For any questions about these Terms of Service, please contact our legal team. We are committed to addressing your concerns promptly and professionally.