Privacy Policy

1. Introduction

Welcome to True Saathi, a premier online mentorship platform connecting students with experienced AIIMS medical professionals. We are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how True Saathi ("we," "our," or "us") collects, uses, discloses, and safeguards your information when you use our website and services. By using our platform, you consent to the practices described in this policy.

2. Information Collection

2.1 Personal Information

We collect the following types of personal information:

• Account Information: Name, email address, phone number, date of birth
• Profile Information: Educational background, NEET scores, career goals, bio
• Payment Information: Billing address, payment method details (processed securely through third-party providers)
• Communication Data: Messages, session recordings, feedback, and support communications
• Mentor-Specific Data: AIIMS credentials, qualifications, specializations, hourly rates

2.2 Automatically Collected Information

• IP address and device information
• Browser type and version
• Usage patterns and session data
• Cookies and similar tracking technologies
• Location data (with your consent)

2.3 Third-Party Information

We may receive information about you from third parties, including social media platforms if you choose to connect your accounts, and educational institutions for verification purposes.

3. How We Use Data

We use your information for the following purposes:

• Service Provision: Facilitating mentorship sessions, matching students with mentors
• Account Management: Creating and maintaining your account, authentication
• Payment Processing: Processing payments, managing subscriptions, issuing refunds
• Communication: Sending important updates, session reminders, promotional materials
• Platform Improvement: Analyzing usage patterns, improving user experience
• Safety & Security: Preventing fraud, ensuring platform safety, compliance
• Legal Compliance: Meeting regulatory requirements, responding to legal requests

4. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

4.1 With Mentors and Students

Basic profile information is shared between matched mentors and students to facilitate effective mentorship.

4.2 Service Providers

• Payment processors for transaction handling
• Cloud storage providers for data hosting
• Communication platforms for video sessions
• Analytics providers for platform improvement

4.3 Legal Requirements

We may disclose information when required by law, court order, or to protect our rights and safety.

4.4 Business Transfers

In case of merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement robust security measures to protect your information:

• SSL/TLS encryption for data transmission
• Secure data storage with encryption at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication protocols
• Employee training on data protection practices

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Cookies & Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic platform functionality
• Performance Cookies: Help us understand how you use our platform
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising (with your consent)

You can control cookie settings through your browser preferences.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Restriction: Limit how we process your information
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw consent for optional data processing

To exercise these rights, please contact us using the information provided below.

8. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account Information: Retained while your account is active
• Session Data: Retained for 3 years for quality assurance
• Payment Records: Retained for 7 years for tax and legal compliance
• Communication Records: Retained for 2 years for support purposes

After the retention period, we securely delete or anonymize your information.

9. Shipping Policy

We do not offer any physical products or shipping services. All our services are delivered digitally through our online platform, including:

• One-on-one mentorship sessions conducted via video calls
• Digital study materials and resources
• Online assessments and feedback
• Digital certificates and progress reports

Since we do not ship physical products, there are no shipping fees, delivery times, or shipping-related policies applicable to our services.

10. Children's Privacy

Our services are intended for users aged 13 and above. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

For users between 13-18, we recommend parental guidance when using our platform.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Certification schemes and codes of conduct

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our platform

Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Information

We are committed to resolving any privacy concerns you may have. Please don't hesitate to reach out to us.